How does the free version differ from the paid version?

The Free Tier includes 7,000 words on your site, 3,000 translated pageviews per month, and 7,000 machine translations, along with unlimited languages and teammates. Paid tiers provide the same core features but increase limits for words, pageviews, and machine translations. Additionally, paid users receive priority support, and Enterprise users gain access to customized support and solutions.

What are the pricing tiers for SiteTran?

SiteTran offers five tiers:

Free: Always free, ideal for small sites or testing.
Starter ($3/month): For moderate translation needs.
Pro ($35/month): For handling larger sites or multiple smaller ones.
Business ($75/month): For large-scale international operations.
Enterprise: Custom pricing for high-volume or unique requirements.

Each tier increases limits on words, pageviews, and machine translations, with paid tiers also including priority or customized support.

What happens when I exceed the limit of my trial version?

If you exceed your word or pageview limits, you’ll be prompted to upgrade to extend your limits or purchase additional credits. Your existing translations remain intact, but new translations will be paused until you upgrade.

How do I manage my subscription?

You can upgrade, downgrade, or cancel your plan anytime via the billing section of your account dashboard. Upgrades take effect immediately, while downgrades and cancellations apply at the end of your billing cycle. For additional help, contact our support team.

What support options are available?

In the Free Tier, you’ll receive access to email and website support. Paid tiers include priority support, and Enterprise customers benefit from dedicated account management, a solutions engineer, and SLAs (Service Level Agreements) for guaranteed response times.

Does SiteTran offer custom pricing or professional translation services?

Yes, the Enterprise Plan offers custom pricing for businesses with large translation needs. Additionally, SiteTran provides access to professional human translators who use the SiteTran platform to optimize their workflow. Pricing for professional translation is charged hourly. Contact us for a custom quote.

How do I pay?

SiteTran accepts credit card payments for all paid plans. Enterprise customers can opt for custom invoicing and payment terms depending on their contract.